mcmcw Privacy Policy

1 Scope of Information Collection

mcmcw collects only the information that is necessary to provide our services. We collect two types of information:

1.1 Information You Provide

Information you voluntarily provide when you open an account or use our services:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Mobile banking number used for payments (bKash, Nagad, Rocket, Upay)
• Documents submitted for identity verification
• Any information you provide during customer support interactions

1.2 Automatically Collected Information

When you use our site, our system automatically records certain technical information:

• IP address and device type (mobile, desktop, tablet)
• Browser type and version
• Time of access to the platform and session duration
• Which pages you visited and how long you stayed
• Referral source (where you came from before arriving at our site)
• Cookie and session data

2 Purpose of Using Information

mcmcw uses your information for the following legitimate and necessary purposes:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To successfully complete deposits and withdrawals.
• Age Verification: To confirm that all users are aged 21 or above.
• Fraud Prevention: To detect and stop illegal activities, money laundering, and fraudulent behaviour.
• Customer Support: To resolve your issues, questions, or complaints.
• Platform Improvement: To analyse user experience and improve the quality of our services.
• Communication: To send important account-related notifications.
• Responsible Gaming: To identify unusual playing patterns and provide appropriate support.

We never sell your information to third parties or use it for advertising purposes without authorisation.

3 Data Storage and Security

Keeping your personal information secure is one of mcmcw's highest priorities. We use industry-standard security measures:

3.1 Technical Security

• SSL Encryption: All information sent to and received from our site is encrypted using SSL/TLS technology.
• Data Encryption: Stored data is also kept in encrypted form.
• Secure Servers: Our servers are protected with firewalls and modern anti-intrusion systems.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.

3.2 Data Retention Period

We retain your information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be retained for a specified period to meet regulatory obligations.

4 Sharing Information with Third Parties

mcmcw never sells your personal information. However, we may share certain information in the following limited circumstances:

• Payment Processing: Minimum necessary information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification Services: With trusted verification partners to confirm your age and identity.
• Legal Obligations: Information may need to be provided in accordance with court orders or legitimate requests from competent authorities.
• Fraud Prevention: Relevant authorities may be notified in cases of serious fraud or illegal activity.

All third parties contracted with us are bound by the same standard of privacy protection.

5 Cookie Policy

mcmcw uses cookies to improve your service experience. Cookies are small data files stored in your browser that enhance the functionality of the site.

5.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — the site cannot function properly without these.
• Performance Cookies: To analyse how quickly pages are loading and where issues are occurring.
• Preference Cookies: To remember your language and preferred settings.
• Analytics Cookies: To collect overall statistics about site usage (no personal information).

You can control or disable cookies from your browser settings, though this may prevent some features of the site from working properly.

6 Your Rights

mcmcw believes every user should have control over their own information. You have the following rights:

• Right to Access: You may request a copy of your personal information held by us at any time.
• Right to Correction: You may request correction of any inaccuracies in your information.
• Right to Erasure: Subject to meeting certain conditions, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances you may ask us to limit the processing of your information.
• Right to Object: You may object to the use of your information for a specific purpose.
• Right to Data Portability: You may request to receive your information in a structured format.

To exercise these rights, email [email protected] or contact us via live chat.

7 Privacy of Minors

mcmcw strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect information from any person under 21. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.

If you believe someone you know who is a minor has created an account on our site, please notify our support team immediately.

8 International Data Transfers

Our servers may be located in various locations. Even if your information is processed or stored outside Bangladesh, we ensure that such transfers are secure and follow applicable privacy standards.

We ensure appropriate safeguards for international data transfers — such as contractual privacy clauses.

9 External Links and Third-Party Services

mcmcw's platform may integrate third-party services such as payment gateways and game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and Microgaming. These third parties have their own privacy policies and are responsible for how your information is used on their platforms. mcmcw is not responsible for their privacy practices.

10 Policy Changes and Updates

mcmcw may update this Privacy Policy from time to time. If any significant changes are made, we will notify each registered user by email and note the date of the update at the top of this page.

Continuing to use our services after a policy update means you are accepting the new policy. You should therefore visit this page regularly.